Welcome to Cuanto Labs. These Terms of Service ("Terms") govern your access to and use of the website cuantolabs.com and any services provided by Cuanto Labs, a Florida Limited Liability Company ("Company," "we," "our," or "us").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

1. Services Offered

Cuanto Labs provides the following professional services:

Web Development: Custom websites, web applications, and platform development
Mobile Application Development: iOS and Android native and cross-platform apps
Shopify Development: Custom Shopify themes, apps, and e-commerce solutions
AI Solutions: Machine learning integration, AI-powered features, and automation
Cloud & DevOps: Cloud infrastructure, deployment, and ongoing maintenance

2. Project Workflow

Our standard project workflow consists of the following phases:

Discovery Phase: Initial consultation to understand your requirements, goals, timeline, and budget. This phase includes questionnaires, calls, and documentation of specifications.
Design Phase: Creation of wireframes, mockups, and design prototypes for your approval before development begins.
Development Phase: Actual coding and implementation of the project according to approved designs and specifications.
Testing & QA: Thorough testing across devices, browsers, and use cases to ensure quality and functionality.
Launch & Deployment: Deployment to production environment and final handoff.
Ongoing Support (optional): Maintenance, updates, and support services as agreed upon.

3. Payment Terms

Project Deposits: A non-refundable deposit (typically 30-50% of project total) is required before work begins.
Milestone Payments: For larger projects, payments are tied to milestone completion and client approval.
Net 14 Terms: Unless otherwise agreed in writing, invoices are due within 14 days of receipt.
Late Payments: Payments overdue by more than 30 days may incur a 1.5% monthly interest charge.
Currency: All payments are in US Dollars (USD).

4. Intellectual Property

Upon Full Payment: All intellectual property rights to deliverables created specifically for you transfer to you, including source code, designs, and documentation.
Pre-existing Materials: We retain ownership of any pre-existing tools, frameworks, libraries, or components used in your project.
Third-Party Materials: Components licensed from third parties (fonts, plugins, stock assets) remain subject to their respective licenses.
Portfolio Rights: We retain the right to display completed work in our portfolio and marketing materials.

5. Scope Changes

Changes to project scope must be requested in writing. Additional work outside the original scope will be quoted separately and may affect timeline. We reserve the right to pause work until scope changes are agreed upon in writing.

6. Client Responsibilities

You are responsible for providing timely feedback, approvals, content, and access to third-party accounts or systems needed for project completion. Delays caused by your failure to provide required information may affect project timeline.

7. Limitation of Liability

To the maximum extent permitted by law, Cuanto Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your use of or inability to use our services
Any results, outputs, or performance of AI or machine learning models
Any unauthorized access to your data or accounts
Any interruption or cessation of transmission to or from our services
Any bugs, viruses, or similar issues transmitted through our services

Our total liability for any claim arising from our services shall not exceed the amount you paid us for the specific service giving rise to the claim.

8. Cancellation Policy

By Client: You may cancel a project at any time with 14 days written notice. All work completed up to the cancellation date is payable. Deposits are non-refundable.
By Company: We may cancel or suspend services if you breach these Terms, fail to pay, or engage in unlawful behavior.
Effect of Cancellation: Upon cancellation, we will deliver all completed work and provide final invoices. Work-in-progress may be delivered at our discretion.

9. Warranties & Disclaimers

We warrant that:

Services will be performed professionally and with reasonable skill and care
Deliverables will conform to specifications agreed upon in writing
We have the right to enter into this agreement

EXCEPT AS EXPRESSLY SET FORTH, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. We do not warrant specific results, outcomes, or that our services will meet all your requirements.

10. Indemnification

You agree to indemnify and hold harmless Cuanto Labs, its members, employees, and contractors from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

11. Dispute Resolution

Any dispute arising from these Terms or our services shall be resolved as follows:

Good Faith Negotiation: Parties will attempt to resolve disputes through direct negotiation.
Mediation: If negotiation fails, disputes may be submitted to mediation in Florida.
Arbitration: Claims may be submitted to binding arbitration under the rules of the American Arbitration Association.
Court: If arbitration is not applicable, disputes shall be resolved in the courts of Florida.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

12. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

Cuanto Labs

Florida, USA

Email: office@cuantolabs.com